BOOKING TERMS & CONDITIONS AND CANCELLATIONS POLICY
Once we've confirmed a date for your appointment, I will send a questionnaire along with an invoice in order to confirm your booking. I require a 50% deposit in order to secure your chosen date. This is due asap once received - your date will be held for one week. If funds have not been received within this time frame, I reserve the right to allow another client to book an appointment on the given date.
I require all clients to fill out a thorough questionnaire before their appointment. This is needed at least 48 hours in advance. The purpose of the questionnaire is so that I could better understand your needs and requirements - so that we can make the most of our time together. If not received in advance, we will have to conduct this questionnaire during our session and you will not be given any additional time to account for this.
As previously mentioned, a 50% deposit is required in order to secure your booking. You will be sent an invoice with your reservation. I will reserve the date for one week, after this time the date will be released if no payment has been made. Following your appointment you will receive an invoice for the remainder of the balance. This is usually sent out within a week for your session along with any materials that have been promised. Payment is due within two weeks of invoice date. If payment is not made within this time, there will be a 10% interest charge.
Cancellations and rain checks
Cancellation requests must be made at least one week in advance for a full refund. Cancellations after this will lose their 50% deposit. If a cancellation is received with less than 48 hours notice, full payment will be required.
Rain check requests must be made at least 48 hours in advance. If less than 48 hours is given, a fee will apply. However, please give as much notice as possible so that I may fill your appointment with another client.
If you have any questions regarding your own booking, please contact Lauren immediately on 07716 705846 or firstname.lastname@example.org.